This Privacy Policy outlines approach Aditya Infotech Ltd (“CP Plus”, “Aditya”, “we” ,”us” or “our”) to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Information which is processed by us, whether in physical or electronic mode. By visiting this Mobile Application (“App”) or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws applicable to data protection and privacy. If you do not agree please do not use or access this App. This Privacy Policy also describes how we collect, use, maintain, share, protect, disclose or otherwise process that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.
In this Privacy Policy, the expressions “Personal Information”, “Data Subject”, “Controller”, “Processor” and “Processing” shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your personal information.
This Privacy Policy is incorporated into The Company Terms and Conditions and Terms of Use by reference as if set forth fully therein, which must be reviewed and accepted by you.
Privacy Policy includes the following contents:
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with CP Plus and generally maintain your accounts with us.
The kinds of personal information that we may collect include:
| Demographic Data | Name, gender, date of birth, age, nationality |
| Contact Details | Home/work landline phone number, personal/work mobile, home/work postal address, personal/work email address |
| Financial Data | Bank account number |
| Government Identifiers | Passport copies, personal public service number, driver's licence, income tax number |
| Criminal records | Criminal records and political associations, where they are and political associations: revealed by client screening procedures |
We store and collect the personal information provided or filled by you when you come and use CP PLUS App from time to time. Our main aim in doing this is to give our customers a safe, smooth, hassle-free, efficient, and customised-user experience. This enables us to offer you features and services that match your requirements so that we can customise and do modifications on our App to give you a great online experience. Another important thing while doing this is, we collect your personal information that is necessary to meet this purpose.
Generally, you can use our App without revealing your personal information in any form about yourself. However, once you enter your personal information, you are no more anonymous to us. We shall indicate you about which fields are optional and which fields are mandatorily required. But in any case, we always give you the option to not give us your information by opting out to use any feature or service on our website. Also, we may track some of the information related to you which would be based on how you engage on our App. We work on this information to do our internal research associated with our users' interests, demographics, and behaviour so that we can protect, serve, and better understand our users. All this information is integrated and examined on an aggregated basis.
The Company collects personal information from its current, prospective, and former customers, visitors, and guests (collectively “Individuals”) through the following channels:
We may receive information about you from other sources, including through third-party services and organizations, to supplement the information provided by you. This supplemental information allows us to enhance our ability to provide you with information about our business, products and Services.
Our App is directed to be used by adults only. If you are not adult, while you may look at our site, you should not make a purchase, register or submit Personal Information to us. We or our associated/affiliates do not knowingly collect information from minors.
CP Plus strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we might have any information from any minor, please contact us at care@adityagroup.com
Provide our Services to you
We process a username and password when you register at the App to have access to the Services such as
training courses, access to marketing materials of products you have purchased from us, and the prize or
gift you want to redeem. In addition to the account details, we also use this data to send you invitations
to our marketing activities for which you have registered your interest via our App.
Provide, Troubleshoot and Improve our services We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our product and/or services.
Communicate with you We use your contact details to communicate with you in relation to the services and/or products offered by CP Plus via different channels (e.g., by phone, e-mail, chat).
Statistical research General, we use automatic tools to perform statistical research into general trends regarding the use of our services, apps and social media and the behaviour and preferences of our customers sand users. We also send periodically enquiries to our customers and prospects to gain insight in their opinions and preferences.
Data To perform our research, we may merge and analyze the different types of data as described above. We may also combine such aggregated data with information we receive from our group companies or from market research. Without your consent we will not use sensitive data for this statistical research.
Interests and benefits Statistical research helps us to develop better services and offerings, to provide more responsive customer support and to improve the design and content of our App and products.
For direct marketing General We may use your personal information to send you newsletters, promotions or other marketing communications, including invitations to our exhibitions.
Categories of data To understand what is relevant for you we may use automatic tools to analyze your personal information. For this purpose, we may use and combine the information described above. We may also combine such data with information we receive from our group companies or from other sources, such as market research or public information. Without your consent we will not use sensitive data for statistical research.
Interest & benefits We use the results of our analysis to tailor our marketing communications to your (and the company you represent), specific interests and preferences. For example, if we notice that you work in a specific sector, such as banking, we may customize our offers, invitations to exhibitions and newsletters to this sector.
Channels We use different channels for our marketing communications, such as e-mail, apps, social media and your personal online account.
Object or revoke You may object or revoke your consent for receiving marketing communications at any time by following the instructions in the relevant marketing communication or by contacting us sales@cpplusworld.com
To comply with statutory obligations
We may be required by law to collect and share your identifying information & personal data with public or governmental organizations for the purpose of compliance with the law, a court order, or to respond to any government or regulatory request.
We only use “Aggregated” or “De-identified” information to: (a) understand users preferences; (b) enhance & optimize users experience; (c) improve the functional design to better support the users; (d) provide better customer care and customer service; and (e) gather analytical data.
We process your personal data on the basis of the following legal grounds: on the basis of your consent, for the performance of a contract with you, to comply with legal obligations we are subject to and on the basis of our legitimate interests or the interest of a third party as described in this policy. When we process your personal data for our legitimate interests or the interests of a third party, we will take reasonable measures to prevent unwarranted harm to you. Our legitimate interests may for example be improving our newsletters and App by analysing which parts of our communications are most relevant for persons interested in our activities or securing our App and facilities. For more information on these interests, please contact us to understand the purposes for which we process your personal data (see below).
We may disclose your personal data with certain trusted third parties that perform business functions for us or provide services to us, being our subsidiaries and affiliates; or contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
The main purposes of sharing your personal information are:
To deliver your orders and provide you the services requested from us
To efficiently deliver the product(s) you have ordered or the service(s) you have requested. we may share your
personal data with our group companies, and other companies involved in facilitating you with services. For
more information about our group companies, please visit our website under About Us or feel free to contact
us.
For statistical research and direct marketing
We may share your personal data within our group for the purpose of statistical research and direct marketing.
To let you benefit special offers of partners of CP Plus
We may share your personal information with our partners to let you benefit from the services of these
partners that we integrate or offer in our own services and apps. For example, when we cooperate with
resellers or when we offer services via the CP Plus platform or when we organize or participate in exhibitions
& other marketing events organized by third parties, either in their entirely or in cooperation with us.
All such third parties will be required to adequately safeguard your personal data, subject to agreements that correspond to the requirements of applicable laws.
To ensure statutory and regulatory compliance
We may also disclose your personal data with:
We have implemented appropriate technical and organizational measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using latest available technology. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and password for access to certain parts of the Site, you are responsible for keeping these credentials confidential. We ask you not to share your credentials with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site. We periodically review the technologies used and policies implemented for securing the collected information.
Your personal data will be retained for as long as required for the purposes described in this Privacy Policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We offer our Services through the use of servers located in different countries. As such, your information might be transferred outside the region and country you use our Site and Services, including to regions/countries outside the European Economic Area ("EEA") which might have different legal rules and might not offer an adequate level of protection as determined by the European Commission. However, we have taken the necessary measures to ensure that your information is processed in conformity with the applicable laws and appropriate technical security measures are adopted to safeguard your privacy. Where necessary we use Standard Contractual Clauses, which are approved by the European Commission to comply with applicable legislation.
You can review and change your personal data by logging into your account on our App. If you are not able to find your personal data you may also send us an e-mail at sales@cpplusworld.com to request access to or require us to correct or delete any personal data that you have provided to us. You may also object to or request us to restrict your processing. If we process your personal data based on consent, you may withdraw your consent at any time by contacting us (see below).
A summary of your legal rights is set out below:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
For any security reasons, we will take steps to authenticate your identify before providing access to your personal data. You also have the right to lodge a complaint with the relevant Data Protection Authority.
We keep this Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on the App. We recommend that you re-visit this page regularly to check for any updates.
For any further queries and complaints related to Privacy Policy under applicable laws and regulations, you could reach us at:
In accordance with the information technology act 2000 and the rules made thereunder, the name and contact details of the grievance officer are provided below:
| Name | Mr. Mayank Agarwal |
| Designation | Sr. Manager Sales |
| Address | A-12, Sector - 4, Noida, Uttar Pradesh 201301, India |
| grievance@cpplusworld.com | customer_care@cpplusworld.com | |
| Time | Monday to Friday (10:00 AM – 6:00 PM) |
CP Plus DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/Bank Account details through any means. CP Plus never call users/customers with offers, discounts on products and offering free gifts.
Scamsters/fraudsters attempt various techniques such as ‘phishing’ to contact, influence and defraud consumers. CP Plus regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorised use and/or fraud and consequent financial loss.
CP Plus shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
We also request and encourage our customers to report such attempts or incidents to our Grievance Officer (or Customer Care) to enable us to investigate and explore legal recourse.