Aditya Infotech Limited and its Affiliates (as hereinafter defined) (“we”, “us”, “our”, or “CP Plus”) are committed to protecting your privacy. The gCMOB Privacy Policy (this “Policy”) describes our practices in connection with information privacy on Personal Data (as hereinafter defined) we process through your use of our products and services (collectively, the “Services”), for instance the gCMOB Mobile Application (the “App”) and its connected Smart Devices.
Before you start using the Services, please carefully read this Policy which details our purposes for collecting and processing your Personal Data, as well as how we use, store, share and transfer your Personal Data. In this Policy you will also find ways to exercise your rights of access, update, delete or protect your Personal Data.
If you have any questions regarding this Policy, please do not hesitate to contact us via:
You are not obliged to provide to us your Personal Data (as defined below). However, we may be unable to provide you with certain products and/or Services if you decline to provide such data.
If you are a child under the age of 18 don’t use the app.
Affiliate means any company, firm or legal entity that:
Affiliates shall include, without limitation, CP Plus’s parent companies, subsidiaries, and such subsidiaries under common control of the same parent company as CP Plus.
Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.
Personal Sensitive Data includes personal biometric information, communication records and contents, health information, transaction information, and precise location information, etc., according to various data protection laws and regulations. When we collect Personal Sensitive Data from you, we will generate an explicit notification for your consent before we collection personal sensitive data about you.
Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart camera, Recorders, Video door phones etc.
To provide the Services to you, we will ask you to provide necessary Personal Data that is required to provide those Services. If you do not provide your Personal Data, we may not be able to provide you with some Services.
Information You Voluntarily Provide to Us
Registered Account Data: When you register an account with us, we may collect your account contact details, such as your email address, username, and login credentials. During your interaction with the Services.
Information based on additional functions:
To offer you with more convenient and higher-quality Services with optimized user experiences, we may collect and use certain information if you consent to use of additional functions in the App. Please note, if you do not provide such information, you may continue to use basic Services of the App and connected Smart Devices, but certain features based on these additional functions may not be available. These additional functions may include:
Additional functions based on location information:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices.
You may disable the collection and use of your location information by changing your mobile device settings ("App management - Switch on/off Location Information"), upon which we will cease to collect and use your location information.
Additional services based on camera:
You may use the camera to scan the code by turning on the camera permission to scan QR code. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc. You may opt-out the using of camera permission: "App management - Switch on/off Camera".
Additional services for accessing and uploading pictures/videos based on photo albums (picture library/video library):
You can use this function to download pictures/videos after turning on the storage permission. When you use the photos and other functions, we will not recognize this information.
You may opt-out the using of photo album permission: "App Management - Switch on/off Access storage permissions".
Additional services related to microphone-based service:
You can use the microphone to send voice information after turning on the microphone permission, such as one-way/two-way communication with camera/Recorder. Please be aware that even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.
You may opt-out the using of microphone permission: "App Management - Switch on/off Microphone".
Additional services based on storage permission:
The purpose is to ensure stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions such as information publications or recording the crash log information locally.
You may opt-out the using of storage permission: "App Management - Switch on/off Access Storage permissions".
Additional services based on Notification permission:
The reason why we ask you for the permission is to send you notifications about using the Smart Devices or Services, especially if you have purchased security services and you require an alert or message so that you can capture the real-time status.
You may opt-out the using of App notifications: "App Management - Switch on/off Notifications".
Information We Collect Automatically
Mobile Device Information:
When you interact with our Services, in order to provide and maintain the normal operation of our Services, to improve and optimize our Services, and to protect your account security as well, we automatically collect mobile device information, such as mobile device model number, IP address, wireless connection information, the type and version of the operating system, application version number, push notification identifier, log files, and mobile network information. Meanwhile, we will collect your software version number. In order to ensure the security of the operating environment or to provide services, we will collect information about the installed mobile applications and other software you use.
Usage Data:
During your interaction with our websites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our websites and Services.
Log Information:
When you use the App, in order to improve your user experience, the system and exception log may be uploaded, including your IP address, language preference setting, operating system version, date or time of access, so that we can facilitate and accurately identify problems and help you solve them in timely manner.
Video and Audio Data
The App allows you to access and view surveillance data captured or recorded by Compatible Hardware (as defined in the Terms of Use). This “Surveillance Data” comprises:
Your Surveillance Data is captured and stored locally on your Compatible Hardware and/or on your device where the App is installed. We treat your Surveillance Data differently than other data types.
Notwithstanding anything to the contrary in this Policy, neither we nor our service providers will access your Surveillance Data, except:
Information We Collect, Purposes of Processing and Legal Grounds
We collect information from and about users of our App:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We try to ensure that we only collect and hold personal data that we need for the services and products we are offering to you. Therefore, unless otherwise indicated in the table below, the provision of personal data is a requirement for us to enter a contract with you or fulfil our contractual obligations. In case that you choose not to provide certain information; you might not be able to take advantage of our services in full or partially. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.
| Activity | Type of data | Processing purposes | Lawful basis for processing |
|---|---|---|---|
| A. Use of CMOB APP and Cloud | |||
| 1 a. When you sign up with CMOB App for the first time | Email address, username, and password (encrypted) | To allow us to complete your registration, communicate with you and administer your account. | Performance of contract for CMOB Terms of Use and legitimate interests to maintain our contractual relationship with you, provide you with services in accordance with the legal requirements of the country/region you have chosen, allow you enjoy the services features as described in the user guide , keep our products updated and relevant, to develop our business and ensure security of products and that your use of our products are in compliance with the accepted terms and conditions. |
| 1 b. When you change the details, you used for registration | If you choose to change any of the above information, the new entries will be collected in replacement of the old ones. | To allow the changes you have requested for. Refusing to provide such information may only result in your being unable to use this function, but does not affect your normal use of CMOB App’s other functions | |
| 2. When you log in and use our services | Apart from the information mentioned under item 1, we process data related to your mobile device and Internet connection you use to log in, like GPS, mobile device’s operating system, unique model and its unique identifier, IP address, MAC address, software version, network access mode & type, latitude & longitude (if needed), and operation logs, certain details of your access to and use of the App, including traffic data, logs, and other communication data and the resources that you access and use on or through the App. | To offer our services to you, maintain our services’ normal operations, optimize our services and secure the safety of your account. If you do not want us to collect information as specified in item 2, you can remove permissions from app management, or you may not download the App or delete it and clear cache. | |
| 3. When you add Compatible Hardware to CMOB App) | Hardware SN; Hardware model; Wi-Fi info; Hardware Name; Hardware password (encrypted); Hardware time zone and DST status on/off | To process your request to add hardware to your account and allow configuration of your hardware. Refusing to provide such information may only result in your being unable to use this function but does not affect your normal use of CMOB App’s other functions. | |
| 4. When you use Live View function which provides you a real-time video display | Hardware SN; Hardware IP; Hardware Port Information; (real time) Video Stream | To provide you with the basic services of video display through CMOB App | |
| 5. When you use Playback and Video Recording functions | Hardware SN, Hardware’s Channel ID, Record Files Path, (real time) video stream | To allow activation of your Hardware and its registration with our server | |
| 6. When you activate and configure the settings of the added Compatible Hardware | Mac address; IP address; Hardware SN; Hardware model; Hardware firmware version; Country information (via IP address); Hardware location (via IP); Date of Hardware register; Hardware channel information; Hardware offline/online status; Hardware configuration information | To allow activation of your Hardware and its registration with our server | |
| 7. When you set Hardware name. | Hardware name; Channel information; Hardware model; Hardware SN | You can set the device name, and view channel name, device model and SN. The processing of such information is needed for us to allow the changes you have required for and to inform you about the details of the Hardware added on your CMOB account. Refusing to provide such information may only result in your being unable to use this function but does not affect your normal use of CMOB App’s other functions. | |
| 8. When you enter Hardware password or use the reset function | Hardware SN: original password (encrypted), your email address (if you reset password via email | To allow you enhance the security of your Hardware by adding a password or reset your password. Refusing to provide such information may only result in your being unable to use this function but does not affect your normal use of CMOB APP’s other functions. | |
| 9. When you use Hardware Share function (device card) | Hardware SN; username; password(encrypted); IP address | To allow you the sharing of your Hardware with another user of CMOB App as requested by you. Refusing to provide such information may only result in your being unable to use this function but does not affect your normal use of CMOB App’s other functions. | |
| 10. When you use Delete Hardware function | Hardware SN | To allow the removal of the Hardware from your account on CMOB App and matched accessory as you requested us for. Refusing to provide such information may only result in your being unable to use this function but does not affect your normal use of CMOB App’s other functions. | |
| 11. When you receive notification | Hardware SN; Push notice ID/alarm snapshot | To send you alarm notifications and provide you the services you have requested us for | |
| 16. When you communicate with us through email or Feedback function | Content of your communication with us | To communicate with you, provide you with information you request about us, answer your questions or handle your complaints | Our legitimate interests to communicate with you and reply your inquiries/comments |
| 17. When you de-register from CMOB App and cease to use our service | Your email id (only of customers who sign up with CMOB App via their email). | To allow us to complete your deregistration, and to delete all your personal data collected by us during the period of your use of CMOB App. | |
| B. Other uses of your information | |||
| We collect and use your product reviews and feedback for the App, as well as your responses to surveys that we might ask you to complete for research purposes. We use the information we collect to provide or improve services provided by us, our partners, or other trusted third-party vendors, such as providing, evaluating, improving, or upgrading services; participating in market research activities related to our services, developing new services, providing customer support, etc. To improve the services, we may also analyze product usage, but these statistics will not include any of your identifiable personal information. | Performance of contract and legitimate interests to keep our services updated and improve them | ||
| We collect records and copies of your correspondence (including email addresses), if you contact us. We use your contact details to communicate with you, provide you with information you request about us, answer your questions or when we handle your complaints. We might use these details to send important notifications to you, such as changes in our relevant terms, conditions and policies. Since this information is very important for you to communicate with us, it is suggested that you receive and read such information | Performance of contract and legitimate interests to administer the contractual relationship with you | ||
| We may be required by law to collect and share your identifying information and personal data with public or governmental organizations for the purpose of compliance with the law, a court order, or to respond to any government or regulatory request. | Compliance with a legal obligation | ||
We may disclose aggregated or de-identified information about our users, and other information that does not identify any individual or device, without restriction.
In addition, we may disclose personal data that we collect, or you provide:
We may also disclose your personal data:
Your Choices About Our Collection, Use, and Disclosure of Your Information
Accessing and Correcting Your Personal data
You may also send us an email at support@cpplusworld.com, to delete any personal data that you have provided to us. You may also object to or request us to restrict the processing of your personal data. If we process your personal data based on consent, you may withdraw your consent at any time by contacting us (see below). A summary of your legal rights is set out below:
For security reasons, we will take steps to authenticate your identity before providing access to your personal data. You also have the right to lodge a complaint with the relevant Data Protection Authority.
Data Security
We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.
Your personal data will be retained for as long as required for the purposes described in this Privacy Policy or insofar as such is necessary for compliance with statutory obligations and for solving any disputes.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the App like message boards. The information you share in public areas may be viewed by any user of the App.
Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted through our App. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy from time to time in our sole discretion. If we made material modifications to the Privacy Policy, we will notify you sending you an in-App alert the first time you use the App after we make the change. The date this Privacy Policy was last revised is identified at the top of the page. All changes are effective immediately when we post them and apply to all access to and use of the App thereafter; provided, to the extent required by law, we will seek your affirmative consent prior to applying material modifications to this Privacy Policy on how we use or disclose personal data that we collected or received prior to the date of the modification. You are expected to check this Privacy Policy frequently, so you are aware of any modifications, as they are binding on you.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Email: support@cpplusworld.com