This Privacy Policy outlines approach Aditya Infotech Ltd (“CP Plus”, “Aditya”, “we”, ”us” or “our”) to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Information which is processed by us, whether in physical or electronic mode. By visiting this Mobile Application (‘App”) or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws applicable to data protection and privacy. If you do not agree please do not use or access this App. This Privacy Policy also describes how we collect, use, maintain, share, protect, disclose or otherwise process that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.
In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your personal information.
This Privacy Policy is incorporated into The Company Terms and Conditions and Terms of Use by reference as if set forth fully therein, which must be reviewed and accepted by you.
This privacy Policy includes the following contents:
Registered account information: When you register for an account with us, we will collect your account name and contact information, including your email address, phone number, username and login credentials. During your interaction with our products, we may further collect nickname, country code, language preference or time zone information from your account.
Feedback: When using feedback and suggestion features in the Services, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
In order to provide you with more convenient and better products and services, and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of the basic services of our application, but you will not be able to obtain the user experience that these additional services bring to you. These additional services include:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your: a) real-time and precise location, for instance when you choose to use the automation scenarios for controlling your Smart Device, or b) non-precise geo-location when you use certain Smart Devices or the Services, such as robot cleaner and weather service.
Based on your consent, when you enable the geo-fence feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, which you may refer to Google Data Protection Terms for more details. You may disable the collection and use of your location information by managing the device level settings, upon which we will cease to collect and use your location information. You may opt-out the using of location information: Me>Setting>Privacy Setting>Enable/Disable [Location Permission]
You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc. You may opt-out the using of camera permission: Me>Setting>Privacy Setting>Enable/Disable [Camera Permissions]
You can use this function to upload your photos/pictures/videos after turning on the photo album permission, so as to realize functions such as changing the avatar, reporting device usage problems by providing photo proofs, etc. When you use the photos and other functions, we will not recognize this information; but when you report a device usage problem, we may use the photos/pictures you upload to locate your problem. You may opt-out the using of photo album permission: Me>Setting>Privacy Setting>Enable/Disable [Photo Album Permissions]
You can use the microphone to send voice information after turning on the microphone permission, such as shooting videos, waking up the voice assistant, etc. For these functions, we will collect your voice information to recognize your command. Please be aware that even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.
You may opt-out the using of microphone permission: Me>Setting >Privacy Setting>Enable/Disable [Microphone Permission]
The purpose is to ensure the stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions, such as information publications, or record the crash log information locally.
You may opt-out the using of storage permission: Me>Setting>Privacy Setting>Enable/Disable [Storage Permission]
The reason why we ask you the permission is to send you notifications about using the products or services, especially if you have purchased security services and you require an alert or message so that you can capture the real-time status.
You may opt-out the using of App notifications: Via Me>Setting>Privacy setting>Enable/Disable [Notification Permission]
If you choose to bind a camera in the App and you require the App to display the real-time image of the camera in a separate window.
You may opt-out the using of navigation information: Me>Setting>Privacy setting>Enable/Disable [Alert Window]
You can enable Bluetooth functions after turning on the permission, including control the Smart Device, acquiring device status, device discovery, and device network configuration. In these functions, we will communicate with terminal devices via Bluetooth. Please be aware that even if you have agreed to enable the Bluetooth permission, we will only use Bluetooth for communication in these scenarios: display the device status on the home page and Smart device panel; perform device control on the home page and device panel; we would use it on the home page and the add device page for discovering equipment, equipment distribution network.
You may opt-out the using of Bluetooth via Me>Setting>Privacy setting>Enable/Disable [Bluetooth permission].
You understand and agree that the above additional services require you to enable access to your location information (geographic location), camera (camera), photo album (picture library), microphone (voice) in your device, to realize the collection and use of information involved in these permissions. You can check the status of the above permissions item by item in your device settings, and you can decide whether to turn these permissions on or off at your own discretion.
Please note that when you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, you cancel the authorization, and we will no longer continue to collect based on the corresponding permission. and use related personal information and cannot provide you with services corresponding to this permission. However, your decision to turn off permissions will not affect the previous collection and use of information based on your authorization.
Information We Collect Automatically
Mobile Device Information: When you interact with our Services, in order to provide and maintain the common operation of our Services, improve and optimize our Service, and protect your account security as well, we automatically collect mobile device information, such as mobile device model number, IP address, wireless connection information, the type and version of the operating system, application version number, push notification identifier, log files, and mobile network information. Meanwhile, we will collect your software version number. In order to ensure the security of the operating environment or to provide services, we will collect information about the installed mobile applications and other software you use.
Usage Data: During your interaction with our websites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our websites and Services.
Log Information: When you use the App, in order to improve your user experience, the system and exception log may be uploaded, including your IP address, preference language setting, operating system version, date or time of access, so that we can facilitate and accurately identify problems and help you solve them in timely manner. Please note that one cannot identify a specific individual by using device information or log information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will aggregate or desensitize such information.
Smart device related information
When you use a smart device, we collect information inherent in the smart device itself and information generated during your use of the smart device.
Basic information of smart devices: When you use a smart device connected to our products or services, we will collect basic information about the smart device, including the name of the smart device, device ID, online status, activation time, and firmware version and upgrade information.
Information collected during the process of connecting smart devices: Based on the type of smart device you need to connect, whether it is connected through Wi-Fi, connected through Wi-Fi after establishing a local connection through Bluetooth, or connected through Bluetooth, we will collect The Mac address and Wi-Fi information (SSID, BSSID) of the smart device.
Information reported by smart devices: Depending on the different Smart Devices you elect to connect with the Services, we may collect different information reported by your Smart Devices. The following information reported by the Smart Device only applies when you use them:
you connect a doorbell with a camera or a smart surveillance camera through the CP Plus service to monitor the security of your residence or view relevant monitoring content. After you add the device When using a smart camera, when the device recognizes that a person or object is moving, the smart camera will capture the surveillance screen (in picture format) for you to view. The smart camera will capture the surveillance screen (in picture format) for you to view. The information at this time will be automatically uploaded to the cloud for you to save, but we will not use this picture for additional purposes and will automatically delete this information after the retention period. When you actively choose and successfully purchase the cloud recording value-added service, the smart camera will upload the video you shot to the cloud for storage so that you can play it back and view it on the app. We will retain your video information according to the cloud recording service you purchased and will not be used for other purposes. When you choose to delete pictures in advance in the ezyKam+ application, you can delete them in the message center. If you need to delete a video and execute this command on the app, the cloud will respond to the deletion command and immediately delete the video you choose to delete. Please note that when you choose to turn off the motion detection function, the smart camera will not actively record the captured images, which will affect your original intention of using the smart camera.
The purpose for which we may process information about you are as follows:
Provide You Services: We process your account data, mobile device information, usage data, location information, and Smart Device related information to provide you with the Services and Services that you have requested. The legal basis for this processing is to perform our contract with you according to our User Agreement.
Improve Our Services: We process your mobile device information, usage data, location information and Smart Device related information to ensure the functions and safety of the Services, to develop and improve the Services, to analyze the efficiency of our operations and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our User Agreement. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. At the same time, we will also send you notifications related to the services you have purchased, such as alert services. You can check the “App Notification” in the App ("Me> Message Center>Setting>Notification Setting”) to manage these communications. When you decide not to enable the Notifications function, we will no longer process your information for such purpose. The legal basis for this processing is to perform our contract with you according to our User Agreement.
Data Analysis: In order to analyze the usage of the products we provide and improve your user experience, we may analyze the data you provide us, a) we need to check your problems when you encounter any malfunctions during the usage of the product, under such circumstance, you may not able to opt-out because it is highly relate to your functionalities and quality of using our product and service, and b) analyze data about how you interface with the product or under particular scenarios so that you can better enjoy the convenience brought by our Services, under such circumstance, if you do not agree to data analysis of your data, you can enter the privacy settings of ezykam+ App (Me>Settings>Privacy Settings>Data Analysis) to opt-out your selection. The legal basis for such processing is based on your consent.
Marketing Communication and Personalization: We may process your account data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of the Services. If you do not allow us to process your Personal Data for personalization, you may opt out when you enter the App, or by changing your preferences in “Privacy Settings” (Me>Settings>Privacy Settings>Personalization) in the App. The legal basis for this processing is your consent. Please note: as of the date of latest update of this Policy, we do not use automated decision-making in our Services to process your Personal Data.
Legal Compliance. We disclose information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:
a) comply with a legal obligation, process or request.
b) enforce our User Agreement and other agreements, policies, and standards, including investigation of any potential violation thereof.
c) protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law; or
d) detect, prevent, or otherwise address security, fraud or technical issues prevent or otherwise address security, fraud or technical issues.
If there is any change in the purposes for processing your Personal Data, we will inform such change to you with a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with CP Plus and generally maintain your accounts with us.
kinds of personal information that we may collect include:
| Demographic Data: | Name, gender, date of birth, age, nationality |
| Contact Details: | Home/work landline phone number, personal/work mobile, home/work postal address, personal/work email address |
| Financial Data: | Bank account number |
| Government Identifiers: | Passport copies, personal public service number, driver's licence, income tax number |
| Criminal records: | Criminal records and political associations, where they are and political associations: revealed by client screening procedures |
We store and collect the personal information provided or filled by you when you come and use CP PLUS App from time to time. Our main aim in doing this is to give our customers a safe, smooth, hassle-free, efficient, and customised-user experience. This enables us to offer you features and services that match your requirements so that we can customise and do modifications on our App to give you a great online experience. Another important thing while doing this is, we collect your personal information that is necessary to meet this purpose.
Generally, you can use our App without revealing your personal information in any form about yourself. However, once you enter your personal information, you are no more anonymous to us. We shall indicate you about which fields are optional and which fields are mandatorily required. But in any case, we always give you the option to not give us your information by opting out to use any feature or service on our website. Also, we may track some of the information related to you which would be based on how you engage on our App. We work on this information to do our internal research associated with our users' interests, demographics, and behaviour so that we can protect, serve, and better understand our users. All this information is integrated and examined on an aggregated basis.
The Company collects personal information from its current, prospective, and former customers, visitors, and guests (collectively “Individuals”) through the following channels:
We may receive information about you from other sources, including through third-party services and organizations, to supplement the information provided by you. This supplemental information allows us to enhance our ability to provide you with information about our business, products and Services.
Please note that if you visit one of our stores, we may collect personal data from you and such data may be linked to information we also collect online or through email and other marketing campaigns.
We use your personal information to operate, provide, develop, and improve the products and services these purposes include:/p>
our Services to you
We process a username and password when you register at the App to have access to the Services such as training courses, access to marketing materials of products you have purchased from us, and the prize or gift you want to redeem. In addition to the account details, we also use this data to send you invitations to our marketing activities for which you have registered your interest via our App.
Provide, Troubleshoot and Improve our services
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our product and/or services.
Communicate with you
We use your contact details to communicate with you in relation to the services and/or products offered by CP Plus via different channels (e.g., by phone, e-mail, chat).
Statistical research
General, we use automatic tools to perform statistical research into general trends regarding the use of our services, apps and social media and the behaviour and preferences of our customers sand users. We also send periodically enquiries to our customers and prospects to gain insight in their opinions and preferences.
Data
To perform our research, we may merge and analyze the different types of data as described above. We may also combine such aggregated data with information we receive from our group companies or from market research. Without your consent we will not use sensitive data for this statistical research.
Interests and benefits
Statistical research helps us to develop better services and offerings, to provide more responsive customer support and to improve the design and content of our App and products.
For direct marketing
General We may use your personal information to send you newsletters, promotions or other marketing communications, including invitations to our exhibitions.
Categories of data
To understand what is relevant for you we may use automatic tools to analyze your personal information. For this purpose, we may use and combine the information described above. We may also combine such data with information we receive from our group companies or from other sources, such as market research or public information. Without your consent we will not use sensitive data for statistical research.
Interest & benefits
We use the results of our analysis to tailor our marketing communications to your (and the company you represent), specific interests and preferences. For example, if we notice that you work in a specific sector, such as banking, we may customize our offers, invitations to exhibitions and newsletters to this sector.
Channels
We use different channels for our marketing communications, such as e-mail, apps, social media and your personal online account.
Object or revoke
You may object or revoke your consent for receiving marketing communications at any time by following the instructions in the relevant marketing communication or by contacting us support@ezykam.com
To comply with statutory obligations
We may be required by law to collect and share your identifying information & personal data with public or governmental organizations for the purpose of compliance with the law, a court order, or to respond to any government or regulatory request.
We only use “Aggregated” or “De-identified” information to:
(a) understand users preferences;
(b) enhance & optimize users experience;
(c) improve the functional design to better support the users;
(d) provide better customer care and customer service; and
(e) gather analytical data.
We process your personal data on the basis of the following legal grounds: on the basis of your consent, for the performance of a contract with you, to comply with legal obligations we are subject to and on the basis of our legitimate interests or the interest of a third party as described in this policy. When we process your personal data for our legitimate interests or the interests of a third party, we will take reasonable measures to prevent unwarranted harm to you. Our legitimate interests may for example be improving our newsletters and App by analysing which parts of our communications are most relevant for persons interested in our activities or securing our App and facilities. For more information on these interests, please contact us to understand the purposes for which we process your personal data (see below).
We may disclose your personal data with certain trusted third parties that perform business functions for us or provide services to us, being our subsidiaries and affiliates; or contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
The main purposes of sharing your personal information are:
To efficiently deliver the product(s) you have ordered or the service(s) you have requested. we may share your personal data with our group companies, and other companies involved in facilitating you with services. For more information about our group companies, please visit our website under About Us or feel free to contact us.
We may share your personal data within our group for the purpose of statistical research and direct marketing.
We may share your personal information with our partners to let you benefit from the services of these partners that we integrate or offer in our own services and apps. For example, when we cooperate with resellers or when we offer services via the CP Plus platform or when we organize or participate in exhibitions & other marketing events organized by third parties, either in their entirely or in cooperation with us.
All such third parties will be required to adequately safeguard your personal data, subject to agreements that correspond to the requirements of applicable laws.
We may also disclose your personal data with:
We have implemented appropriate technical and organizational measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using latest available technology. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and password for access to certain parts of the Site, you are responsible for keeping these credentials confidential. We ask you not to share your credentials with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site. We periodically review the technologies used and policies implemented for securing the collected information.
Your personal data will be retained for as long as required for the purposes described in this Privacy Policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We offer our Services through the use of servers located in different countries. As such, your information might be transferred outside the region and country you use our Site and Services, including to regions/countries outside the European Economic Area ("EEA") which might have different legal rules and might not offer an adequate level of protection as determined by the European Commission. However, we have taken the necessary measures to ensure that your information is processed in conformity with the applicable laws and appropriate technical security measures are adopted to safeguard your privacy. Where necessary we use Standard Contractual Clauses, which are approved by the European Commission to comply with applicable legislation.
You can review and change your personal data by logging into your account on our App. If you are not able to find your personal data you may also send us an e-mail at support@ezykam.com to request access to or require us to correct or delete any personal data that you have provided to us. You may also object to or request us to restrict your processing. If we process your personal data based on consent, you may withdraw your consent at any time by contacting us (see below).
A summary of your legal rights is set out below:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. For any security reasons, we will take steps to authenticate your identify before providing access to your personal data. You also have the right to lodge a complaint with the relevant Data Protection Authority.
Our App is directed to be used by adults only. If you are not adult, while you may look at our site, you should not make a purchase, register or submit Personal Information to us. We or our associated/affiliates do not knowingly collect information from minors.
CP Plus strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we might have any information from any minor, please contact us at support@ezykam.com
We keep this Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on the App. We recommend that you re-visit this page regularly to check for any updates.
For any further queries and complaints related to Privacy Policy under applicable laws and regulations, you could reach us at:
Contact Email Address: support@ezykam.com
IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT 2000 AND THE RULES MADE THEREUNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW:
| Company | Aditya Infotech Ltd. |
| Address | A-12, Sector - 4, Noida, Uttar Pradesh 201301, India |
| pawan_mahur@adityagroup.com |
Scamsters/fraudsters attempt various techniques such as ‘phishing’ to contact, influence and defraud consumers. CP Plus regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorised use and/or fraud and consequent financial loss.
CP Plus shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
We also request and encourage our customers to report such attempts or incidents to our Grievance Officer (or Customer Care) to enable us to investigate and explore legal recourse.