This Privacy Notice outlines approach Aditya Infotech Limited (“CP Plus”, “AIL”, “we” ,”us” or “our”) having its office at A-12, Sector 4, Noida 201301, Uttar Pradesh, India to Data Protection and Privacy to fulfill its obligations under the applicable laws and regulations. This Privacy Notice applies to your Personal Information which is processed by us, whether in physical or electronic mode. By visiting this Mobile Application (‘App”) or providing your information, you expressly agree to be bound by this Privacy Notice and agree to be governed by the laws applicable to data protection and privacy. If you do not agree, the user shall bear the consequences of refraining from using or accessing the services. This Privacy Notice also describes how we collect, use, maintain, share, protect, disclose or otherwise process that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.
In this Privacy Notice, the expressions ‘Personal Information’, ‘Data Principal’, ‘Fiduciary’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your personal information.
This Privacy Notice is incorporated into The Company Terms and Conditions and Terms of Use by reference as if set forth fully therein, which must be reviewed and accepted by you.
In this Privacy Notice, the following definitions are used:
a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.
includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our website and/or mobile application.
Any applicable law for the time being in force relating to the processing of personal data, including but not limited to the Digital Personal Data Protection Act, 2023, and any rules, regulations, or guidelines issued thereunder. This explicitly references the DPDPA while remaining open to other applicable laws.
Select third parties (including but not limited to any associate/Joint venture/subsidiaries of AIL ) with whom we have contracts for the businesses described in this Privacy Notice.
Includes entities to whom we or other Aditya Group entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.
AIL , and its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.
The natural person who accesses our stores, website or mobile application.
AIL collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:
When you register on the app, we process your username and password to grant access to services such as training courses, marketing materials related to purchased products, and prizes or gifts you wish to redeem. Additionally, we use this information to send invitations to marketing activities you’ve expressed interest in via the app.
We use your personal data to enable functionality, assess performance, fix issues, and improve the usability and effectiveness of our products and services.
Your contact information is used to communicate with you about our products and services through various channels, including phone, email, and chat.
We use automated tools to conduct statistical research on general trends in service usage, app and social media behaviour, and customer preferences. We may also periodically send surveys to gather insights into customer opinions and preferences.
To perform research, we may combine and analyze different data types described above. Aggregated data may also be merged with information from group companies or market research. Sensitive data will not be used for this research without your consent.
Statistical research helps us refine our services, provide better customer support, and improve the design and content of our app and products.
We collect Data in the following ways:
You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.
AIL may collect your Data in several ways from your use of our stores, website or mobile application. For instance:
Our website and mobile application are not intended for use by minors, and we do not knowingly offer products or services to individuals under the age of 18.
We will use technical and organisational measures to safeguard your Data, and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at our email address provided at Clause 18 below.
AIL retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of AIL as described in this Privacy Notice.
You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it. If you are not satisfied with the resolution provided by the Data Fiduciary regarding your complaint, you have the right to escalate the matter to the Data Protection Board of India (‘the Board’. A dedicated link is available on our website and app for submitting complaints to the Board. Detailed guidance is provided to ensure a simple and accessible process link.
Your Duties:
While Sharing your personal data with us you shall perform the following duties, namely:—
Data collected under this Privacy Notice is hosted on servers located in India.
We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Aditya Infotech Limited Entities, Partners and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.
We ask for the following app permissions while onboarding, in order to optimize the experience for you:
Setting your location sharing to 'Always' helps us provide location-specific features, such as the availability of products or nearby device setup options. You can modify this setting anytime.
This permission allows you to scan QR codes or take photos for device setup and configuration purposes.
Access to media is required to save and retrieve images or files, such as screenshots or device configurations, on your device.
This enables automatic OTP confirmation, simplifying the authentication process by eliminating the need for manual input.
We use this permission to send payment-related updates and notifications through our payment partners.
This helps optimize your application experience by monitoring Wi-Fi signal strength, especially during real-time device monitoring or video streaming.
This permission enables audio during video monitoring or two-way communication through supported devices.
Bluetooth is used to connect and redirect audio to Bluetooth-enabled headsets or devices during video monitoring sessions.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Our business changes constantly and our Privacy Notice may also change. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application, and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
To exercise your rights, including accessing, reviewing, updating, or withdrawing your consent regarding your personal data, please contact us at privacy.grievance@adityagroup.com . We welcome your question and comments about privacy notice. AIL will do it’s best to resolve any complaints as quickly as possible.