Welcome to the terms and conditions ("Terms") for after sale services available on the website (https://www.cpplusworld.com). These Terms govern your usage and receipt of CP Plus (“the Company”) Services and are agreed between you and the Company providing such services.
Please read these Terms carefully before requesting / ordering for after sale Services on the online marketplaces viz. Amazon, Flipkart, Reliance etc. (“Marketplace”). Your usage and receipt of the after-sale services shall signify your agreement to be bound by these Terms, as may be amended from time to time.
The demonstration, installation and warranty services (“CP Plus services”) for certain products offered for sale on Marketplace, may be fulfilled by the Company.
Free installation service is applicable only on CP-L23: Wi-fi Doorbell and valid for those customers who purchases from Amazon, Flipkart and Reliance Digital selected stores. CP Plus after sale services, you need to call us @ 1800 102 6526 and place your request with CP Plus to provide the after-sale services. The free installation services are available only in case you place the installation request in next 15 days of purchase made through Amazon and/or Flipkart marketplace, beyond this period the installation services will be chargeable as per the applicable rates.
After sale service is provided and fulfilled solely by CP Plus. The Company may impose its own terms and conditions for performance of the after-sale services, which may or may not be available on the website of the Marketplace, you agree to comply with such terms and conditions as and when CP Plus communicates the same to you and in the manner specified by the Company
*Offer valid for limited period (23rd Sep to 24th Oct, 2022)For the performance of the after-sale services, CP Plus may contact you to coordinate for the details on the performance of the after-sale services. On being contacted, you need to specify the date and time for the appointment for the performance of after-sale services.
For the products you have an option to place request to avail CP Plus Services, on receipt of your call at the given number i.e. 1800 102 6526, the CP Plus installation team will contact you in next 24 hrs. CP Plus shall share details of the concerned representative allocated to perform the after-sale service. The installation process will be completed in next 3-4 working days. To avail the free installation services you need to place the installation request in next 15 days of purchase else it will be chargeable as per the applicable rates.
You may cancel your after-sale service request, at any time until the start time of CP Plus Service, once the performance of the CP Plus Service starts, the after-sale service request cannot be cancelled. Any cancellation request post expiry of the aforesaid period shall not be valid and shall require you to disburse payment anyway, wherever applicable.
In addition to the above, if a product in respect of which the after-sale services has already been performed is returned by you, you will be charged for the after-sale services, wherever applicable and you hereby grants consent to Marketplace to adjust such payment against the refund for such return product, in case of chargeable after-sale services..
CP Plus reserves the right to make changes to the policies for fulfilment of after sale services, and these Terms at any time without prior notice. You will be subject to the policies and Terms in force at the time you avail the CP Plus Services. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Neither CP Plus nor any of its affiliates will be held responsible for any delay or failure to comply with the stated obligations under these Terms or to provide after-sale services to you, if the delay or failure arises from any cause including but not limiting to territorial limitation, which is beyond the reasonable control of either CP Plus or the concerned affiliates. This condition does not affect your statutory rights.
If you breach these conditions and no action is taken against you, CP Plus (as applicable) or its affiliates will still be entitled to use their respective rights and remedies in any other situation where you breach these conditions.
When you send e-mails, you will be required to provide a valid phone number while placing an order. CP Plus may communicate with you by e-mail, SMS, phone call or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from CP Plus with respect to your order.
These Terms are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.
The free installation services are available only i) during the period of offer i.e. 23rd Sep to 24th Oct, 2022 and ii) in cases where you buy the product through Amazon and Flipkart online Marketplaces, respectively.