FAQs

In models CP-UNK-41D & CP-UNK-41D-V1

Yes, we can upgrade the firmware for key board.

No

64 User and guest unlimited we can create and per user can access 2048 devices

Yes, we can control with latest ONVIF protocol in keyboard.

Through Multi Button we can switch camera in multiple Preview.

Matrix/DVM: use to control M30, M60 or M70 this is only possible via COM Port. NVMS/DSS: control for VMS NVS: (Network Video Server) HD Network video Decoder Speed Dome, DVR & NVR

The default username: admin & default Password: 888888

No. we can’t upgrade the firmware directly from USB pen drive.

No, at the same time we can’t control both the devices.

12V 2AMP

Through play key we can see the playback of device which is connected.

Two communication mode to call zone (First by ID or second by Name)

Yes, we can

No, we can’t control if we add the keyboard through IP.

Coaxial Cable is the primary type of cabling used by the cable television industry and is also widely used for computer networks such as Ethernet. Although more expensive than standard telephone wire, coaxial cable is much less susceptible to interference and can carry much more data.

The most common coaxial type to carry video signals is RG-59 B/U type 75ohm coaxial cable.

Yes. Over time, a coaxial cable will degrade and need to be replaced in order to maintain the integrity of the signal.

Coaxial cable uses two conductors that share a common axis. In triaxial cable, there are three conductors that share an axis. Twinaxial is different because it uses two twisted conductors surrounded by a common shield. The conductors in twinaxial cable don’t technically share an axis but are twisted together, giving the cable the “feel” of a shared axis.

The coaxial cable family is commonly used in data processing equipment and information systems.

We can suggest maximum 90m distance for Cat6 cable.

“RG” is short for “radio grade.” Or “radio guide”

Coaxial Cabling is designed for the transmission of high frequency signals with a minimum of loss. Coaxial cable is offered with various configurations, and the most common ones are listed on the previous page. When purchasing coaxial cable, you should consider impendence, environmental temperature, working voltage, signal loss at specific frequencies, power rating and cost. If a type of coax cabling is not listed please contact our sales department.

Wire gauge is a measurement of wire diameter. This determines the amount of electric current a wire can safely carry, as well as its electrical resistance and weight.

RG11 is a 14-gauge wire, a higher gauge than other video cables, giving it more room to transfer signal. RG11 cable provides 3Ghz frequency for CATV, HDTV, TV antenna, and video distribution.

The impedance of RG11 cable is 75ohm.

RG59 is a commonly used coax cable for security camera transmission. Maximum distance depends on the operating environment. Our 18-gauge RG59 cables generally have a max distance of 300ft for indoor use, 250ft for 30′ Night Vision, and 200ft for Long Range IR.

Fibber optics, or optical fibre, refers to the medium and the technology associated with the transmission of information as light pulses along a glass or plastic strand or fibre. A fibre optic cable can contain a varying number of these glass fibres -- from a few up to a couple hundred. Surrounding the glass fibre core is another glass layer called cladding. A layer known as a buffer tube protects the cladding, and a jacket layer acts as the final protective layer for the individual strand.

Typical transmission speed and distance limits are 100 Mbit/s for distances up to 2 km (100BASE-FX), 1 Gbit/s up to 1000 m, and 10 Gbit/s up to 550 m.

UTP Balun, CCTV video baluns, also known as UTP baluns, allow traditional coax cable to be replaced by category 5 and other forms of twisted pair wire in CCTV video camera & surveillance installations. Video baluns allow installers to use more cost effective structured cabling techniques to wire security cameras.

There are total four sections in RG59. Plastic Jacket, Dielectric Insulator, metallic Shield and centre core.

RG59 can carry the analog video signal up to 100m.

Normal video baluns are not recommended for HDCVI signals. For HDCVI we have different baluns called as transceivers.

CAT5 cable can transmit HCVI signals up to 90m only. So CAT5 is not recommended for long distance.

Single Mode fibre optic cable has a small diametral core that allows only one mode of light to propagate. Because of this, the number of light reflections created as the light passes through the core decreases, lowering attenuation and creating the ability for the signal to travel further. This application is typically used in long distance, higher bandwidth runs by Telco’s, CATV companies, and Colleges and universities Multimode fibre optic cable has a large diametral core that allows multiple modes of light to propagate. Because of this, the number of light reflections created as the light passes through the core increases, creating the ability for more data to pass through at a given time. Because of the high dispersion and attenuation rate with this type of fibre, the quality of the signal is reduced over long distances. This application is typically used for short distance, data and audio/video applications in LANs. RF broadband signals, such as what cable companies commonly use, cannot be transmitted over multimode fibre.

In few cases we found video loss issue or no video on display is impedance is higher than 75 ohms.

impedance is higher

RG11 can support up to maximum 1800 fts without any amplifier.

CAT is better choice in comparison to CAT5 as CAT6 offers lower interference than CAT5.

If the distance is in kilometres between camera and NVR then it is recommended to use fibre optic

Yes, if we want to transmit video signal and power both through a single cable then we can use RG59 cable.

The main cause of interference in wire is improper shielding.

If wire gauge is higher than it will maintain the impedance for long distance and this will protect signal from interference, flickering issue.

The main cause of flickering is impedance mismatch of wire and device.

A small gauge wire can’t maintain the impedance for long distance while higher can maintain the impedance for long distance.

Yes, we can use balun to increase the distance.

Matrix option in keyboard controller is for operating the video wall device (like M70 and M30).

Yes.

Auxiliary means DVR interface function.

Yes, kindly check the white paper.

The device which must be added with keyboard is to be mentioned in zone.

Yes, use USB cable (host to host) to connect with KVMS Pro.

We can operate live preview, playback, switch among different display layout, choose specific channel to display in full screen mode, PTZ control.

1. USB port 2. Network port 3. RS 422/RS 485 port 4. RS 232

We can connect the keyboard with serial port RS232 with PC and on terminal (NCOM or putty) by using commands we can reset it.

Through RS485 we can add 256 devices.

We need to create zone for particular DVR so with the help of zone ID we control multiple DVR.

We can create max 2048 zone so according to that we can multiple DVR

YES, we can also add third party PTZ to control (in special firmware we have ONVIF option).

An RS-232 serial port was once a standard feature of a personal computer, used for connections to modems, printers, mice, data storage, uninterruptible power supplies, and other peripheral devices. Using RS 232 it is for controlling for keyboard but for DVRs it is used to upgrade or reset or collect info inside the DVR environment.

Network-- Required IP address and port etc. COM232-- communication port RS232 COM485-- RS485

Through VGA port we can get the video of the device which is connected to keyboard.

No we can control single device at a time because we can call single zone at a time.

The RS422 Standard defines a serial communications standard. RS422 is a high speed and/or long-distance data transmission. Each signal is carried by a pair of wires and is thus a differential data transmission system. Over distances up to 40 feet the maximum data rate is 100 Kilobytes per second. A 120-ohm resistor should be used to terminate the receiving end of the line. It is generally used between one transmitter receiver pair to ONLY one other transmitter receiver pair, but each output can drive up to 10 receivers. The RS485 Standard is similar to the RS422 standard upon which it is based. The main difference is that up to 32 transmitter receiver pairs may be present on the line at one time. A 120 Ohm resistor should be used to terminate either end of the main line. If more than one device may transmit data, the RTS line is used as a transmit enable signal, so preventing contention between talkers.

Maximum Length of RS232 Cable is 10 Meter.

Yes, we can add

We can use General Config tool for upgrade with 3800 port.

Yes, we can operate NVR all other functions available in Main Menu

Yes, we can get video in specific model.

Use of SHIFT--Switch between input methods (abc/123/ABC).

Yes, it is also available in unk331 as well.

The purpose is selecting the quality according to available bandwidths in mobile. Or you can say speed of internet

Only cloud login support push notification.

Hard decoding refers the decoding through hardware of mobile.

Yes, we can change device password but same user which you have login the device with.

This option is used to upgrade the added device from mobile application.

There is no limitation to add only 256 devices you can add unlimited devices.

There is no direct login option on cMOB-20 (New application version 1.05).

But it works in half duplex mode (duplex mode either we can speak or we can listen audio).

“S” at the end number will not define that it’s new red series. S means that DVR does note button in front panel... new red series models can end with T and TS

There is no possibility to change camera name.

It’s the application prompt for the streaming from the server name DSS, will be renamed in upcoming version.

Direct stream server means when device and client connected with each other but device is not able to send the video to client due to network issue or may be some firewall issue then device send the video to DSS (p2p server) and p2p server send the video

When we go to Local WIFI search to search the devices connected in Wi-Fi network but for now It will list you the devices with IP address but when you add them then Devices will only be added by instaon ID. This is going to be updated in next version of a

There is no option yet to take app config backup and import to another end

If internet not available on DVR then it will be added but remain offline.

You get only channel number and event type with timing. Information only.

we can’t do motion/camera masking settings from cMOB-20 app. Note: DVR does not have sub stream recording option. So you will only playback main stream recording.

In push notification we get info like device, cam name and event type only.

Whenever device send data, it send to sever first and then app access from sever via instaon ...this is p2p mode...whenever mobile app network is slow , data cannot come from server directly so device send data to mobile directly and this mode is called f

Yes, we can get the Device model with firmware info and supports New RED series products as well as Indigo DVRs.

This technique is used to decode through hardware if your device hardware is capable to do that and also it does not require forward error checking in case of hard decoding.

There are no fish eye cams in red and indigo DVRs series as of now

Auto highlight is for highlight the online devices.

English, Traditional Chinese, Simplified Chinese.

Only set overwrite and check the status like consumed and remaining.

Yes, it will resume.

Video blind is available for event camera view is covered.

There is no possibility to yet create preset/tour from the mobile app.

There is no possibility to yet.

cVMS-2000 stands for Central Video Management System-2000.

This CMS is released for CPPLUS RED IP camera/NVRs/DVRs and INDIGO DVRs. cVMS-2000 also can be used to add and managed the different series products of CPPLUS and other brand devices. It has the following features: Support IP Cameras, DVRs, NVRs, et

Operating System- Windows 7, Windows 8/8.1, Windows 10 and Mac OS X 10.8 and above. RAM- 1 GB Memory or higher Displ

We need to uninstalled cVMS-200 and need to re-install the cVMS-2000 again.

No, there is no PC-NVR available for cVMS-2000.

No, Tour task is not available in cVMS-2000.

In cVMS-200, There are 4 live view windows available. There are 64 channels limit in live Preview.

There is no limit for Local recording, Recorded files will be saved in .h264 file format.

There is 16 channel playback available in cVMS-2000. In cVMS-2000- There are 3 types of recording can be searched Regular, Motion detection and IO Alarm.

Yes, Sync Playback is available in cVMS-2000. Playback can be fast forwarded up to 8X.

Auto capture option is used to take the snapshot of cameras running in live preview automatically as per snapshot timing.

E-Map displays the monitoring area on an electronic map, by which the operator can easily locate the cameras, also alarms triggered by motion/Video loss/Camera Masking/IO Alarm. cVMS-2000 E-map supports multiple levels, multiple device can be mapped on ea

Unlimited number of Devices can be added in cVMS-2000 through IP Domain/IP address/INSTAON Cloud ID.

We cannot import/export the device from cVMS-2000 to cVMS-2000.

No, cVMS-2000 does not support IP address modification from Device search yet.

Yes, we can edit the TCP Port and IP address of added Device. We can also edit the Device name and User name and password of added Devices.

No, we can only check the online/offline status of added devices.

No, we cannot import/export the alarm config from cVMS-2000 to cVMS-2000.

We can create unlimited tour in cVMS-2000.

We can add 64 camera with Main/Sub Stream in each tour, Tour can have minimum stay time 5 sec for single channel, 20 sec for 4 channel, 30 sec for 6 channels, 40 sec for 8 channels, 45 sec for 9 channels, 80 sec for 16 channels, 125 sec for 25 channels, 1

We can get 64 channels local recording, 5 TB is the Maximum storage allocation in local storage. For local record, cameras must be running in live preview.

NO, We cannot online the cVMS-2000.

We can create 5 users in cVMS-2000.

Only English language is available for cVMS-2000.

NO, we cannot change the default password for auto adding of device in cVMS-2000.

90 Days, We can set it in General>Basic.

There is no Instant playback available in cVMS-2000.

No, Right now there is Network keyboard support available for cVMS-2000.

Yes, we can configure FTP in Device. We need to go to the Device Config>Network>FTP to configure it.

Latest version for IMOB in android (V-1.01), and for IOS (V-1.01).

In IMOB we can add maximum 256 channels.

YES, software support cloud login to add device with instaon (serial no.) and website name is http://indigo.instaon.com.

NO, we cannot create any Preset, Tour, and Pattern through mobile App.

Software support local record feature in which maximum 30 min. file can create.

NO, we cannot create recording schedule through App.

NO, we cannot change device password through App.

YES, we can control PTZ camera through mobile App and also we can set zoom, focus.s

Through App we can only get single channel playback.

Two modes (Auto search, Manual). Through Manual we can add device by Domain name / IP / Serial no.

Local record files format is “.mp4”.

A Push-Notification is a message that pop-ups on a mobile device .When front end device generates alarm push, client end will receive alarm info from the device, and Users don’t have to be in the app and using their devices to receive them.

YES, we can get events notification through App.

Only for 4 events we can get notification in app. (Motion Detection, Video loss, Tampering, Net Disconnect).

This feature lock your phone screen to portrait mode not allowed to change it in landscape automatically whether you will change your phone mode.

After Enabling this feature your mobile will not alert you while receiving any alert through device.

This option show how much data is consumed by software while viewing camera’s live preview as well as playback of it.

NO, software can only support audio not Bi-directional talk (Two-Way Talk) in it.

More than 200 favourites you can create.

Max playback speed is 4x fast forward.

(5-30-60) Timeline gap.

We need to check that port mapping should be enabled on both Indigo device and router as well.

If user added that device on http://indigo.instaon.com so he can use forget password option to retain device password.

If user configured auto port mapping then he need to use internal HTTP port and he configured manual port mapping then he need to use external HTTP port in IP/domain settings.

No, snapshot is not available with push notification.

No, biometric lock is not supported on IMOB.

No, IVS notification is available on IMOB.

No, it is not possible for motorized lense camera but it is possible for Indigo IP PTZ.

Account lockout time is 30 Seconds after that user can input correct password.

Default sharing period is 30 Days.

No, user cannot take backup of added devices.

No, it is not possible.

If user forgot the password of IMOB then he need to reinstall IMOB application.

Yes, user can add device through IP/domain although he had logged in with cloud ID.

Cloud Devices are showing with Brown colour and IP/domain devices are going to show with Blue colour.

If user had logged in with cloud ID on IMOB and if he adding a instaon device here so that device is going to add on that cloud account.

Yes, user can take snapshot on playback.

Latest version for gCMOB Android: - 2.4.6

Latest version for iCMOB IOS: - 2.4.8

It’s not possible to create any new preset through gCMOB we can only call existing preset.

gCMOB allows us to run only preset so as of now this function not supported.

A Push-Notification is a message that pop-ups on a mobile device .When front end device generates alarm push, client end will receive alarm info from the device, and Users don’t have to be in the app and using their devices to receive them.

Push notification is the function to push alarm info generated on device to mobile phone by integrating device alarm module user can view alarm record, preview and playback picture according to push info. Steps to configure push notification:  Go to Alar

Password protection of mobile app. After you have set password, every time you login, you must verify password for security purpose.

We can create more than 256 favorite view through gCMOB.

No, It’s not possible to reset DVR password .Master password work only from Monitor/Display.

No it’s not possible to format Device HDD through App but, you can view HDD name, Status, Free capacity and total capacity.

Yes we can change Camera name through gCMOB from remote configuration and camera setting.

Through Remote Configuration you can perform function of motion detect, Alarm setting, Camera setting, Storage manager and user manager.

Max playback speed is 8x fast forward.

Yes we can control PTZ speed through gCMOB/iCMOB.

with instant playback camera start play recording with few seconds earlier in live preview. Limit 5Sec to 60 Sec.

Yes we can add PC-NVR on gCMOB app through Local network or Static IP.

gCMOB supported max 4 playback split.

No it’s not possible gCMOB supported only CPPLUS orange series products.

If we have a cloud account on www.orange.instaon.com and the account is bound with devices, then you can Import corresponding devices on client without manually adding one by one.

No we can’t take backup of playback but we can record locally through app.

Right now this function is not available on app in the next version of gCMOB we can zoom the camera through app.

No, we can’t change the mode of cosmic camera through app.

No, we can’t import/export gCMOB setting.

Yes, we can create recording schedule through App.

Three modes (IP/Domain, InstaOn, Wi-Fi Configuration). Through Manual we can add device by Domain name / IP / Serial no.

Yes, gCMOB supports Two-Way talk.

E-Map function, to show cameras on an electronic map of household or area.

It is by default in c drive -folder name ( RecordDownload ).

InstaOnActiveX.exe

In which cam have OSD menu that cam’s OSD we can open.

No

No, we get different, Window for different device.

Unlimited

Only single

It is by default in c drive – (folder name) PictureDownload.

We can only view the recording.

No (ActiveX file format not support for mobile)

Yes, you can.

No (only preset /tour option available)

Not applicable.

Not possible.

Yes, you can.

.dav file format. (smart player requires)

Unlimited

For access orange DVR/NVR/IP camera

Not possible, it is by default.

No

No

No, both have diff default path of local record so not taken.

For this we click on start button and search (p2pservillance) remove that file and then reset ie (internet explorer) and install new ActiveX and login with InstaOn account and allow webactiveexe.

No

No

It supports 17 characters

Sometimes it will take few minutes 5/10 min to show online in site.

For that type orange.InstaOn.com/soft/InstaOnActiveX.exe in address bar to download file manually.

Currently, EzyKam+ consumer series has 4 models.

The charge time is around 1 hour.

• Check if the network environment is good and the network cable Port plug of IPC end is loose. • Check if there is IP conflict. • Check if the device is under normal power supply. • Check if the device upgraded to a wrong program.

According to Speaker Vendor, At a full power consumption of 2W and a distance of 0.1m, the sound level is 106 dB ± 3 dB.

We are updating all datasheets, for any datasheet related points share with Priyanka team

Audio compression, is not available in our ANPR camera. We are trying to get it done in upcoming version.

This alarm output rating is intended for an external power supply and must not be exceeded. The camera itself does not supply this voltage to external devices.

The IPC can support a ±30% voltage fluctuation tolerance under a 12V DC power supply. and E Series have earthing screw for connection And support Class B EMC protection For NOVA PTZ camera, we have a yellow-green wire which for earthing connection, TVS 6000 V lightning proof; surge protection; voltage transient protection, Class B EMC protection

Yes

We are having option for firmware upgrade OTA/Offline update both. But for offline upgrade we are having some protocols. For, any case related with offline upgrade need to check with Project team.

Please confirm the exact requirement with project team.

Yes